"How does it feel to be on top of the world? To be acknowledged for one's contribution to HP's success worldwide. MK Prasad can tell you just that. He was felicitated for his contribution, passion for customer service and value addition to bring Total Customer Experience. He was recognized and rewarded. He won himself and his spouse a trip to an exotic overseas location. At HP's Software Support Group, you could be a winner just like him."

"Thank you for taking complete ownership of quality for SPDB deliverables. You have not only identified test cases but executed 156 test cases in span of just 2 days. You have demonstrated your passion for quality and your work has helped HP deliver better quality HF to SPDB."

"You have led the team to resolve high CDTR Incidents. Your leadership and commitment helped the team to reduce the CPE backlog of CDTR cases by a high margin (50%). You have turned around the situation for Exelon and helped them to regain confidence in OA 12 release."

"You have been doing amazing for our customers. There are a number of occasions wherein I was in a situation and you have sailed me through with your excellent product knowledge and extraordinary experience — nailing down NNMi-OMi integration issues at NEX where without your awesome finding, we would not have been able to finish a 4-hour WebEx successfully! Your inputs for best practices in managing agents in load balanced environments for GM is highly appreciated and we have used the similar concepts at many other customers — this is a true example of 1-to-n contribution(s)!! You are a true partner in success!!"

"While the maxQuery issues were closed across many accounts, you were able to root cause the discovery issue at Eagle. This was a complex case — we tried to fix only symptoms but finally we were able to find the root cause."

"Thank you for doing a remarkable job helping deliver meaningful services and deliverables to our customers. Your relentless efforts and handling of numerous customer requests are phenomenal. Without you on the team all these requests will still be undelivered. Your ideas and recommendations are remarkable and drive MicroFocus Software business forward. Your knowledge and experience are always beyond par and unquestionably help us sell additional business and win new deals. You are an exemplary contributor and a difference maker in this organization!"

"You did it again! Thank you for your incomparable dedication and hard work — after-hours, weekends and nights to help us fix problems. Your phenomenal work to bring resolution to one of the largest 911 call centers in the United States is exemplary and will go a long way for retaining this major customer. Employees like you are the pillars of Micro Focus Software and true difference makers in this company."

"YOU are the key developers of the first release of the troubleshooting tools package for containerized OpsB (published on ITOM Marketplace) — thank you very much! These tools are really cool extensions and must-haves for everyone. I really appreciate your agile 'can-do-it' attitude and fruitful x-functional team interaction."

"The way you handled the Operations Bridge escalation for Intrado e911 emergency safety services showed flexibility, experience, knowledge, and critical thinking. Your level of quality work remains unprecedented in our organization. Your brilliant problem-solving skills helped us to demonstrate the value of Micro Focus solutions and will help us finalize business for more than USD700,000."

"Thank you for your tremendous help to facilitate the FCC certification at Intrado 911 infrastructure monitoring command center in record time of 27 minutes. Without your knowledge, expertise, diligence and hard work, we would not have been able to meet the deadline. We are fortunate to have employees like you. YOU ROCK!"

"I am amazed by your professionalism, devotion, persistence and will to win when managing the Telstra escalation! I am happy to have you help out this highly visible hot escalation!"

"I want to let you know the amazing job of Prasad for helping Telstra successfully complete OBM upgrade, which lasted about 28 hours. Prasad started WebEx at 4am to resolve issues during the upgrade right after getting notification. This group's collaboration, persistence, determination, will to win and never give up spirit is truly outstanding! You all are the best!"

"We like to recognize YOU for your very active participation in the 'OpsB Health Check Automation' SWAT initiative and your very valuable contributions in the last 2 years. We just ran our 100th weekly session. Key contributions include: OBM TraceGUI, Troubleshooting toolkit for CDF, K8S aliases (now part of CDFDoctor), OBM self-monitoring MP — all invented, published on ITOM Marketplace, and regularly improved. This is an excellent example of x-team working together across org boundaries."

"Prasad has owned the system health portal (among other activities) in the OpsB team. He has become an expert on this area, making the path by himself. His product mastery has helped others on their tasks and he is considered one of the most knowledgeable engineers in the team. Thanks Prasad for all your work and for sharing all your knowledge with us!"

"Thank you for validating and implementing the EKS DR solution on all the existing environments. What looked like an insurmountable challenge turned into an elegant solution we can now productize for other OpsB customers using EKS. Your hard work and attention to detail paid off and we were able to restore the environments with minimal interruption and without data loss."

"I had the pleasure of working with Prasad for many years, and during that time, I came to appreciate his technical expertise and unwavering dedication to customers deeply. I often relied on Prasad during complex escalations, and he consistently delivered solutions that helped diffuse challenging situations. Throughout our time working together, I also watched him transition between roles and support different products with remarkable ease. No matter the assignment, he performed at a high level as if he had been working with those technologies for years. His ability to quickly adapt, learn, and excel is truly exceptional. With full confidence, I highly recommend Prasad for any technical role he pursues. He would be an asset to any team."

"I had the opportunity to work with Prasad many times on complex software problems with high visibility in the organization. It was always a relief to know that he was involved, because it meant that the problem would be managed with clear leadership, acute and deep technical analysis, fast and high quality resolution, irrespective of the amount of pressure that we would experience. I was also lucky to have Prasad as an approachable expert colleague for the amount of knowledge that he shared, and the quality of the products that his team delivered under his technical leadership."

"I've had the privilege of being mentored and led by Prasad since the day I joined HP/HPE/Micro Focus/OpenText, and he continues to be one of the most exceptional leaders I've worked with. From day one, he makes new team members feel supported, guiding them through product onboarding with clarity and patience. Prasad has an incredible ability to troubleshoot and resolve even the most complex customer issues. His calm, structured, and hands-on approach to live debugging consistently earns appreciation from customers across the globe. He is truly technology-agnostic — equally comfortable working across a wide range of programming languages (C, C++, Java, Python, Perl, Shell scripting, JavaScript, VBScript, PowerShell, Go), operating systems (Windows, Linux, HP-UX, AIX, Solaris), and all layers of the software development lifecycle. His expertise extends to modern containerization technologies like Docker, Kubernetes, and Helm, as well as cloud platforms including AWS, Azure, and GKE. Prasad is the epitome of modesty, passion, and leadership. He leads by example, empowers everyone around him, and inspires excellence in the teams he works with."

"I've had the pleasure of working with Prasad M.K., and I can confidently say he is an exceptional engineer with very strong troubleshooting skills. Prasad has an impressive ability to quickly isolate complex issues in code and identify root causes, which consistently leads to fast and effective resolutions. He brings deep technical knowledge across Java, cloud technologies, and Kubernetes, and is especially effective at diagnosing and fixing cloud and container-related issues. His hands-on experience, combined with a strong understanding of underlying systems, makes him highly reliable in critical situations. Prasad is proactive, detail-oriented, and a great problem solver. He would be a valuable asset to any team working with modern cloud-native and distributed systems, and I highly recommend him."

"I've had the pleasure of working with Prasad M K for several years. He is highly skilled and knowledgeable. He brings exceptional attention to detail and has excellent troubleshooting skills. Most recently, he worked on projects in the Cloud (AWS) and helped with technical aspects of our SaaS solution. He also has a lot of experience with Java and C/C++ development of Enterprise Software. He is a great team player. I can highly recommend Prasad M K."

"Prasad M K is a highly skilled and knowledgeable engineer with strong expertise in OpenText OpsB products. He is very technical, quick to learn new technologies, and always willing to take on new challenges. I highly recommend Prasad for any role that values technical excellence and continuous learning."

"Prasad is one of the most dedicated and collaborative professionals I've ever worked with. During our time together at HP/HPE/MICROFOCUS/OPENTEXT, he has played a crucial role in SaaS Operations from scratch. His ability to solve complex problems, communicate effectively, and stay calm under pressure made a huge difference in our team's success. Excellent knowledge of Coding and ability to learn technology. He is a great person to work with which makes the work environment better and more enjoyable. Anyone hiring Prasad will see the growth in the team and for the Company."

"I've worked with Prasad for quite a number of years as a peer engineer and as a manager. Prasad is a great asset and was the rock star of the Ops Agents team. He is a solid technical lead, a quick learner and has excellent problem-solving skills."

"Our one stop solution to our problems. Whether it be complicated use cases from the customer where our product was not working, or our own in house testing scenarios, Prasad was the go to man for solutions. He is very much customer driven and is always aligned with what the customer wants and how the customer thinks which help shape the product. Also technically he was always two steps ahead of the entire team. It was a real privilege for us when we were working with him."

"I have worked with Prasad M.K. for many years and he always has shown great technical skills, teamwork, and always ready to help — one of the best professionals I worked with and that any company would like to have as employee."