PRASAD
MK

Technical lead for microservices architecture and production reliability across a 70,000-user enterprise environment on OpenShift and AWS.

• Led development of REST APIs for the Alert Management System using Java and Spring Boot; designed API gateway routing, inter-service communication patterns, and end-to-end observability.
• Executed load testing and capacity modeling for critical API traffic paths, identifying bottlenecks before production events and enabling proactive scaling.
• Architected CI/CD pipelines with Jenkins and Terraform incorporating real-time security scanning; achieved 0% critical vulnerabilities in production.
• Established runbook-as-code practices reducing escalation dependency for on-call engineers.
• Building agentic AI tooling on AWS Bedrock; submitted Invention Disclosure Form for patent consideration.

Sole SRE owner for SaaS AIOps and Network Operations Manager across the Americas. On-call for all production incidents.

• Maintained 99.99% SLA uptime as single-threaded owner; drove SOC2 compliance and owned DR strategy organization-wide.
• Built and operated Kafka and Pulsar pipelines at 8TB/day with sub-second latency; used Presto/SQL for real-time analytics during incident response.
• Designed and executed load testing and fault injection scenarios to validate system behavior under sudden traffic spikes.
• Administered and monitored Nginx reverse proxies within OpsBridge and Optic Data Lake, including customer-facing health monitoring and HTTP cache layers.
• Applied deep Linux internals knowledge for perf tuning and packet-level tracing; diagnosed DNS, TLS, and HTTP-layer failures, reducing resolution time by 45%.
• Led migration of 50+ microservices to Kubernetes, reducing provisioning from days to 30 minutes and saving $2.1M annually.

14 years spanning software engineering through on-site technical escalation at Apple, Samsung, Disney, FedEx, and PG&E.

• Engineered and scaled the BBC (Backbone Communication Component), core async broker for Operations Agent, from 2,000 to 10,000 concurrent connections across all Unix and Windows platforms.
• Implemented Reverse Channel Proxy for Operations Agent — enabling customers to connect to OpsBridge through a single outbound connection with no inbound firewall rules.
• Administered and monitored Nginx deployments within OpsBridge and customer environments; diagnosed HTTP-layer and proxy configuration failures in live enterprise production.
• Led IPv4-to-IPv6 migration of Operations Agent network stack with zero disruption across all supported enterprise platforms.
• Engineered Embedded Perl memory caching enabling two years of uninterrupted operation in medical equipment and submarines.
• Resolved 100% of on-site escalations at Fortune 500 accounts, securing multi-million-dollar contract renewals. Recipient of Global High Impact Award.

• Built OpsXML: intent-driven, declarative network device management framework for thousands of Cisco CCNA lab environments — one of the earliest implementations of infrastructure-as-code for physical networking.
• Delivered SBA Teleworking deployment system automating secure remote access provisioning at enterprise scale.